Data Privacy Policy
This Privacy Policy explains how we collect, use and protect personal data when you register, play or interact with RaraWin. We take your privacy seriously and set out below the types of information we process, why we do so, and how you can manage your data.
Types of data we collect
Personal data
When you create an account or contact us we may collect identity and contact details such as your name, date of birth, address, email and telephone number. We also collect verification documents where required to confirm identity and age.
Technical data
We gather device and connection information including IP address, browser type, device identifiers, operating system, pages visited and session data. This helps us run the site, improve performance and detect unauthorised activity.
Transactional data
Information about your deposits, withdrawals, wagers, wins and losses is recorded to manage your account, process payments and comply with our obligations. We also keep records of communications with customer support for quality and security purposes.
How we use your information
Your data is used to operate your account, process payments, verify identity, prevent fraud, and ensure compliance with legal obligations. We also use aggregated or anonymised data for analysis, to improve services and for security monitoring. Where we use personal data for marketing we will obtain your consent where required under applicable data protection laws.
Data protection practices
We protect your information using industry-standard technical and organisational measures such as access controls, encryption in transit and at rest, and regular security reviews. Access to personal data is limited to authorised staff and third-party providers who need it to deliver services. We retain personal data only for as long as necessary to fulfil the purposes described and to meet legal or regulatory requirements.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies for site functionality, analytics and to personalise your experience. Some cookies are essential for the site to operate, while others are optional and used for performance or advertising. You can manage cookie preferences via your browser settings or the cookie centre on the site.
User rights
You have rights in relation to your personal data, including the right to access, correct or delete information, and to request restriction of processing or object to certain uses. Where applicable, you may also have the right to data portability. We will handle requests in line with applicable data protection laws and may require verification of your identity before taking action.
Access, correction and deletion of data
You can review and update many account details in your account settings. To correct, export or request deletion of other personal data please contact our support team at [email protected]. We aim to respond promptly and will advise if any request cannot be fulfilled for legal or operational reasons.
Information sharing and third parties
We share personal data with third parties where necessary to provide services, for example payment processors, identity-verification and fraud-prevention partners, analytics providers and customer support suppliers. We may also disclose data to comply with legal requests or to protect our rights. Third parties are required to protect your data in line with our standards.
Privacy policy updates
We may update this policy from time to time. Any material changes will be posted on this page and, where appropriate, notified through your account or by other suitable means. Please check this page regularly for the latest information on how we handle your personal data.