Contact Our Support Specialists
Need a hand? Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, withdrawals or verification, we’ll point you in the right direction quickly. Contact us via email, phone or live chat for practical assistance and follow-up on open cases. We aim to respond promptly and keep you fully informed every step of the way.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, typical reply within a few hours) |
| General enquiries | [email protected] (company enquiries and account questions) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Phone | +44 20 7946 0958 (London office, available during working hours) |
| Working hours | Mon-Sun, 08:00-00:00 (email replies may take longer outside core hours) |
Support via Email
Email is the preferred contact method for detailed enquiries, account‑related issues or any case that requires explanations or documents. Please send your message to [email protected] with a clear subject line and include up‑to‑date contact details and your account ID where relevant. Providing this information helps us process requests faster and avoid unnecessary delays.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple account or payment questions are often resolved the same day, while more complex matters such as identity checks or disputed transactions can take longer depending on their nature and any third-party involvement. We’ll keep you informed at every step.
Feedback
We’d love your feedback, suggestions or ideas to improve the site. Tell us about games, payments, promotions or anything that could be clearer. We review every message carefully and use your input to refine features, resolve issues and improve the overall user experience. Send feedback to [email protected] or open live chat. We read every message.